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Frequently asked questions
Are your cases made to order?
Yes! All of our cases are made to order. Some designs are pre-made, while others can be fully customized or personalized just for you.
What if I made a mistake in my personalization?
Please double-check spelling, colours, and details before submitting your order. We are not responsible for errors entered by the customer, but we’ll always try to help if you contact us quickly.
How long does it take to process my order?
Processing times vary depending on customization, but most orders are completed within 1-2 business days.
Do you accept returns or exchanges?
Because our products are custom-made, we generally do not accept returns or exchanges unless the item arrives damaged or defective.